Privacy Policy
We're committed to being straightforward about how we handle your information.
Last updated: October 14, 2026
Who we are
Crate Memories ("we," "us," or "our") rents reusable moving crates and offers friendly support to help make your move easier. This policy explains what information we collect, why we collect it, and how we use it.
Information we collect
When you submit a rental inquiry, a realtor inquiry, or a contact message, we collect the details you choose to share, such as your name, email address, an optional phone number, your moving ZIP code or area, preferred rental dates, an estimated crate quantity, and any notes you include. We also receive basic technical information such as the pages you visit on this website.
How we use your information
- To respond to your inquiry and help plan your rental.
- To confirm rental details and arrange crate handoff.
- To answer your questions and provide friendly support.
- To discuss referral opportunities with realtors who reach out.
How we share your information
We do not sell your personal information. We may share your information with service providers who help us operate our business — for example, tools that help us receive and manage inquiries — and when required by law. Submitting an inquiry does not create a confirmed booking.
Stowly and inventory information
When Stowly customer access is enabled, any inventory you enter is information you provide to Stowly. Stowly is a separate service; its handling of your inventory is governed by its own terms and privacy practices. We encourage you to review those directly. Stowly Move is an optional, separate upgrade and is not required to rent crates.
How long we keep your information
We keep inquiry information for as long as needed to respond to your request and support your rental, and as otherwise permitted or required by law. If you'd like us to delete your information, contact us using the details below.
Your privacy choices
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to opt out of certain processing. To exercise these rights, contact us using the details below and we'll do our best to help.
Security
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. Please share only the information needed to help with your move.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the "last updated" date above.
Contact us
Questions about this policy or your information? Email us at letscratememories@gmail.com.